Veho Lifestyle Store New Zealand Return Policy
If there is a concern with an order please first contact us for resolution. If the concern cannot be resolved over the phone the following apply:
24-Hour DOA
Veho Lifestyle Store New Zealand offers a 24-Hour DOA return policy. Products delivered “Dead on Arrival” will be replaced or returned for refund if notified within 24 hours of receipt.
Defectives
In most cases, Veho Lifestyle Store New Zealand offers a 12-Month Warranty/Return policy for defective items. If your product is repaired or refurbished it will have a 6-Month Warranty from the repair date.
If there is a discrepancy between the warranty information on this page and the length of warranty or terms stated on the warranty card or in the instruction manual included with the product then the information on this website is valid.
The warranty applies only when the product is used as intended and under normal conditions. The warranty does not apply when damage is caused by wear and tear, accidents, corrosive substances, water, misuse, neglect, or where the battery life runs out. In all cases the warranty is limited to the value of the product. This does not affect your statutory rights.
Customers must email info@vehoworld.co.nz with the following information, within 12 months of receipt:
• Item
• Part number
• Serial number
• Return/Defective reason
• Course of action requested (replacement or refund)
• All products returned must be in the original box with all original accessories
Claims
Claims for missing items or items damaged in transit much be received within 24 hours of receipt of merchandise.
ALL claims under warranty will first be tested by our technicians before agreeing to an appropriate course of action.
Refunds
Refunds for returned merchandise will be issued via refund.
Any defect of the product or technical support beyond the 12 months must be directed to the original manufacturer.